1. About these terms
These Terms of Service form an agreement between you and Noverane ("Noverane", "we", "us" or "our"). They apply to the Noverane website, apps and related services (together, the "Service"). By using the Service, you agree to these terms and our Privacy Notice.
If you do not agree, do not use the Service. Nothing in these terms affects rights that cannot lawfully be limited or excluded.
2. Accounts and eligibility
You must provide accurate information, keep your login details secure and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless it results from our failure to protect it.
You must be at least 18 to purchase a subscription. A parent or legal guardian may allow a younger person to use the Service under their supervision, subject to available age ratings and parental controls. The adult account holder remains responsible for that use.
3. Using Noverane
We give you a personal, limited, non-exclusive, non-transferable and revocable licence to access the Service and watch content for private, non-commercial use in accordance with these terms.
You must not
- copy, record, redistribute, publicly perform or commercially exploit the Service or its content except where the law expressly permits;
- circumvent digital rights management, security, geographic restrictions, advertising or access controls;
- reverse engineer or interfere with the Service, introduce malicious code, scrape it at scale, or use automated means without our permission;
- share account access outside your household where a plan does not allow it, or use the Service fraudulently or unlawfully; or
- harass others, infringe their rights, or upload or transmit unlawful material through any interactive feature.
4. Free access, trials and subscriptions
Noverane may offer free, advertising-supported access and paid Noverane+ plans. Current prices and plan features are shown before purchase. Features, catalogue availability and prices may differ by territory or platform.
Billing and renewal
Subscriptions purchased through Apple or Google are billed and managed by the relevant app store. Unless you cancel before the renewal date, a paid plan renews automatically for the period shown at purchase and the app store charges your selected payment method. Taxes may apply.
Trials
If a free trial is offered, its length and eligibility are shown before you subscribe. Unless you cancel before the trial ends, it converts to a paid subscription and renews automatically. We or the app store may limit trial eligibility to prevent misuse.
Cancellation and refunds
You can cancel through the app-store account used to subscribe. Cancellation normally takes effect at the end of the current billing period, so you may continue to use paid features until then. Refund requests for app-store purchases are handled under Apple’s or Google’s policies and applicable law.
Your statutory rights remain unaffected. Where UK consumer law gives you a remedy for digital content or services that are faulty, not as described or not provided with reasonable care and skill, those rights continue to apply.
Price changes
We will give reasonable advance notice of a subscription price change where required. You can cancel before the new price takes effect.
5. Content and intellectual property
The Service, including films, episodes, artwork, trademarks, software and design, is owned by or licensed to Noverane and is protected by intellectual property laws. No ownership rights are transferred to you.
Age ratings and content descriptions are provided to help viewers make informed choices. They are guidance and may vary by territory. Parents and guardians should decide what is appropriate for younger viewers.
If you send us ideas, feedback or suggestions, you allow us to use them without restriction or payment, but you retain ownership of any rights you already hold.
6. Availability and third-party services
We may add, remove or change titles, features and supported devices. Particular content may be unavailable because of licensing, territory, technical or legal restrictions. We do not promise that every title or feature will remain available indefinitely.
You need a compatible device and internet connection. Data charges from your provider may apply. App stores, payment providers, device manufacturers and linked websites operate under their own terms and privacy policies.
We may temporarily suspend the Service for maintenance, security or events beyond our reasonable control. We will use reasonable care to keep it available but do not guarantee uninterrupted or error-free access.
7. Our responsibility to you
We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses arising from consumer use, or for failures caused by events outside our reasonable control.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
8. Suspension and ending access
You may stop using the Service at any time and may request account deletion by contacting us. Ending your account does not automatically cancel an app-store subscription; you must also cancel it through Apple or Google.
We may restrict or end access where you seriously or repeatedly breach these terms, create a security or legal risk, fail to pay, or misuse the Service. Where reasonably possible, we will give notice and an opportunity to resolve the issue.
9. Changes to these terms
We may update these terms to reflect changes to the Service, law or business. We will make the updated terms available here and, where a change materially affects you, provide reasonable notice. The date at the top shows when these terms were last updated.
10. Governing law and contact
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK or another country, you also retain any mandatory protections and may be entitled to bring a claim in your local courts.
Questions, complaints or requests can be sent to hello@noverane.com. We will try to resolve concerns fairly and promptly.