Contact us
Email hello@noverane.com. Please include the email address on your account and, for purchase questions, whether you use iPhone or Android.
Signing in
Forgot your password? Email us from the address on your account and we will help you back in.
Subscriptions
- Restore a purchase: open the Noverane+ screen in the app and tap Restore Purchase.
- Cancel or manage Noverane+: on iPhone, go to Settings, tap your name, then Subscriptions and choose Noverane+. On Android, open Google Play, then Payments & subscriptions, then Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
- Free trial: your 7-day free trial costs nothing if you cancel before it ends.
- Refunds: Apple and Google handle billing, so refund requests go through them: Apple or Google Play.
Watching
- Video won't play or keeps loading: check your connection, close and reopen the app, and make sure you have the latest version. If it still fails, email us the series and episode name.
- Downloads: offline downloads are a Noverane+ feature and play only inside the app.
- Parental controls: in the app, open Profile then Parental Controls to limit content by age rating on your device.
Your data
- Delete your account: in the app, open Profile, then Settings, then Delete Account. This is permanent. It does not cancel a subscription, so cancel that first in your Apple or Google account.
- For anything else about your data, see our Privacy Notice or email us.